Union Insurance has appointed Etisalat to manage its core IT network infrastructure which will allow the company to focus on delivering innovative, high-value insurance products to their customers in the UAE.
As one of the early adopters of Etisalat’s Managed Telephony and Data Connectivity solutions, Union Insurance is now outsourcing the operations and management of their entire network including LAN switches, security and wireless infrastructure. The rationale behind this partnership is to achieve operational efficiency, higher business continuity and get access to the latest technology and expertise which allow union insurance to leverage the latest advancements in technology and enable them to become a leading player in digital insurance world.
Abdul Muttaleb M Al Jaedi, Managing Director and CEO, Union Insurance said: “We are proud to work with Etisalat on the outsourcing of our core infrastructure which has helped us better allocate internal resources on integral projects and core business activities. This is a strategic business decision that will leverage innovation, enhance our competitive advantage and enable us to deliver superior customer service.”
Salvador Anglada, Chief Business Officer, Etisalat said: “Organisations are constantly looking at services and solutions to efficiently manage their resources and help them meet future business challenges, while providing cost savings and service level improvements. Outsourcing of these functions provides significant value to Union Insurance in the long run helping the organisation reduce operational expenses, maintain their competitive position and most importantly bring in efficiency, transparency and resilience through new technology. The agreement also helps Union Insurance to stay ahead of the curve with access to Etisalat’s expertise which will ensure adherence to industry standards and policies in maintaining this infrastructure.”
With a strong network of reliable partners in the UAE and with an ever-expanding managed services portfolio, Etisalat has the ability to manage multiple vendor networks and security boxes. This allows Etisalat to takeover and manage customers’ existing resources with ease, in addition to having the ability to maintain these devices through pro-active monitoring and remote management from a centrally located Etisalat CNOC (Customer Network Operation Centre) and SOC (Security Operations Centre) which are manned by highly trained IT professional engineers.