Monday , 18 February 2019

UAE’s smart services help save $2.17bln over three years

Businessman hand working with mobile phone and laptop computer with technology digital graphic

The savings generated can be attributed to reducing the time it takes to process transactions and cutting fuel costs.

Smart Government applications generated savings of AED8.00 billion in three years, according to a study conducted by the Telecommunications Regulatory Authority, (TRA).

The study addressed the impact of the UAE Smart Government on the Sustainable Development Goals (SDG) from 2015 through 2017, during which e-services contributed to cutting 377,000 tonnes of CO2 emissions, primarily thanks to reduced physical visits to complete transactions at state departments, according to a report by state news agency WAM.

The study covered 35 federal departments and 319 services and found out that since 2015 through 2017, a total of 30 million e-transactions have been conducted and the study further indicated that e-services have significantly contributed to automating jobs, saving more than 5800 posts across different federal departments in three years as well as considerably cutting time and reducing effort needed for getting transactions done.

“The savings generated are mainly attributed to reducing the time it takes to process transactions and cutting fuel costs,” according to the study.

WAM added that the ecological impact of e-services featured high in the study which revealed that more than 377,000 tonnes of CO2 were saved in three years, during which around 19,000 trees were preserved each year as well.

Hamad Obaid Al Mansoori, Director-General of TRA, credited the impressive economic, social and ecological success achieved by the UAE Smart Government to the directives of the country’s wise leadership to provide all potential and tools needed to establish a sustainable economy based on knowledge and artificial intelligence.

He added that the significant results achieved through e-service applications have proved the government right on its bet on digital transformation across government departments, and expressed hope that the study will incentivise more demand on government services through digital platforms.

The UAE is planning to lead the world in terms of smart-services by 2021, with a number of task forces having been formed to run the digital transformation drive in the country, WAM said.

About Marc Mcilhone

Marc Mcilhone
Marc Mcilhone is ArabBrains' Editor - sourcing news and features content and overseeing the work of the site’s contributors. Marc’s work is informed by his technical background in architecture having worked for some of the UK’s leading practices on projects within the education, healthcare and housing sectors. Marc has a particular interest in how innovators are creating sustainable solutions that have a positive impact on people’s everyday lives. Please email press releases and news to:

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