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When one of the UK’s leading international universities wanted a student admissions system fit for a 21st century world, they turned to Tribal…

The University of London International Academy works with 12 Colleges across the historic University of London to provide 50,000 flexible and distance learning programmes to students in 180 countries around the world. Funded by its students, the institution aims to provide a responsive service and set of programmes that compete effectively with universities around the world.

The Academy wanted to move from a heavily paper-based student administration system, which used an outdated legacy system, to an operational system conducted predominantly online across all business process areas.

Tribal was selected by the University to manage the student admissions revamp on the basis of Tribal’s combination of client server functionality and affordability. Tribal’s student management system SITS:Vision; one of the world’s leading student information systems, as used by over 60% of institutions in theUK’s higher-education sector was chosen.

Tribal provided high quality project management leadership to develop a four year project plan that has enabled the University to implement all core modules, from enquiry management through Admissions and Enrolments to Assessment, in a structured fashion that has benefited all stakeholders.

Tribal’s consultants have challenged the staff to think outside the box, and this partnership between consultants, business analysts and developers has been one of the project’s strengths; enabling high quality functionality that has revolutionised the University’s administrative engagement with its students.

The project will deliver key improvements and provide the University with a strategic system for the future.

Craig O’Callaghan, Director of Student Services and Business Transformation commented: “The SITS:Vision system has enabled the University of London International Academy to develop a rich and diverse range of online services that has transformed and revolutionised our administrative engagement with our students. In addition, SITS:Vision has provided the structured framework to collect extensive data sets that will aid our ability to develop strategically to the benefit of all stakeholders.”

The University of London International Academy’s new student admissions system has resulted in significant benefits, including:

  • The development of reliable and scalable software to meet the needs of staff and students alike; and to permit growth without the need to invest in larger staffing numbers.
  • An extensive online service catalogue across all student functional areas, which enables the University to move from a traditional paper-based system to a predominantly online mode of delivery for all registry-related services.
  • A strong integrated accounting package to enable the processing of online payments.
  • The ability to significantly reduce operational unit costs.
  • An ability to process registrations more quickly than before.
  • Huge reduction in data entry with the consequent reduction in the need to employ seasonal staff.
  • The SITS:Vision software has enabled the collection of a much greater range of data, which due to the data structure (fewer free text entry fields) has meant that data quality is far higher than before. This has a tremendous benefit from a reporting perspective.

The project in numbers:

Since implementing Tribal’s SITS:Vision software…

  • 13,000 applicants applied and paid online. Time taken to process applications reduced from approximately 15 days to less than a week.
  • 36,000 students registered online; approximately 130,000 students selected their modules online; and 70% paid their fees online.
  • Student registration time reduced from 3-5 weeks to 3-5 days.
  • A fully integrated stock control and warehouse distribution system for study material has been created. The system has so far has processed approximately 35,000 study material parcels, accounting for over 350,000 individual study items that have been distributed to students in over 140 countries.
  • The application module for this financial year has permitted staff savings of 23%. This equates to a significant six-figure sum.

About Tribal

Tribal supports the delivery of education, learning and training services around the world. We build world-leading software, support adult learning, careers and professional development and provide educational inspections and improvement services both in theUK and abroad.

We work in partnership with a wide range of organisations, including schools, colleges and universities, prisons and social services, government agencies and large and small employers.

Tribal has 1,300 staff and our work spans five continents across the world. More information about Tribal is available online at

Tribal is delighted to be exhibiting at this year’s African Education Week. Our workshop session “University Admissions; Going Paperless” will be held on Thursday 3rd July, 12:40pm-13:25pm from the show floor or you can speak to us at stand number 370A.

For further information please contact Helen Fitzhugh or Katherine Doyle at kwittken + company, on 020 7401 8001 /  or

Source: Tribal.Com – Press Release – 6 June 2012

About Marc Mcilhone

Marc Mcilhone
Marc Mcilhone is ArabBrains' Editor - sourcing news and features content and overseeing the work of the site’s contributors. Marc’s work is informed by his technical background in architecture having worked for some of the UK’s leading practices on projects within the education, healthcare and housing sectors. Marc has a particular interest in how innovators are creating sustainable solutions that have a positive impact on people’s everyday lives. Please email press releases and news to:

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