H.E. Ahmad Bin Humaidan, Director General of Dubai Smart Government Department (DSG), and H.E. Saeed Mohammed Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority (DEWA), have signed a memorandum of understanding. Under the terms of this MoU, DSG will provide the necessary support for the package of electronic and smart shared services which the DEWA will benefit from and also specify the levels of support and priority-based response period as necessary to fulfil the leadership’s vision of combining efforts to fulfill Dubai Vision 2021 and the ultimate goal of bringing happiness to customers.
The package of services provided by DSG to DEWA include the Government Resources Planning Systems (GRPS), Government Information Network (GIN), MyID, ePay, Government Service Bus, Correspondence Tracking System, SMS Dubai, eSurvey, Happiness Meter, eHost, eComplain, eSuggest etc. The MoU also stipulates that regular meetings be held to discuss the commitment to providing support for the shared services to fulfill the key performance indicators (KPIs) and the operating objectives agreed upon between the two parties.
Bin Humaidan said: “This MoU practically translates the themes of DSG Strategy 2014-2017 that have been formulated in line with the initiative of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and in implementation of the directives of His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, to expedite transformation to smart government, ensure efficiency of smart transformation, apply the best practices and provide the modern smart enablers to the government entities. This proves that we are working as a connected and collaborative government to meet the needs of customers and bring happiness to them.”