Boost in efficiency with leaner organisations, resources to invest in other areas of growth
Commonly, businesses require a great deal of support to process government and corporate transactions such as licensing, leasing, visa issuance and customer care. The level of support received has become a fundamental factor in evaluating any business environment, as it enables companies to get their business done with minimal effort and allows them to focus on the processes that add value. As our world becomes more fast-paced and globalised, the speed and convenience of these service transactions will have to evolve and improve to keep up with demand, and to enable and sustain business growth and efficiency.
This shift has led to the emergence of concepts such as the single-window system that offers all relevant services in one place, maximising the convenience in obtaining permits and licenses. These developments prove that the government authorities are serious about providing the highest levels of services in tune with the needs of their clientele, particularly small and medium enterprises that are considered the backbone of any economy.
In recent years, the UAE has been recognised across several international rankings for its business-friendly ecosystem. In the Global Competitiveness Report 2017-2018, issued by the World Economic Forum (WEF) in September 2017, the UAE was ranked first among Arab countries and 17th worldwide, including it among the world’s top 20 competitive economies for the fifth consecutive year. More recently, in the World Bank’s report on Doing Business 2018, the UAE climbed five places in the overall international ranking to the 21st position, dominating the Arab countries covered in the report for the fifth year in a row. The UAE is one of the top 10 countries in the world on five of the 11 indicators evaluated – first in terms of taxation and electricity supply, second in issuing construction permits, and 10th in protecting minority investors as well as ease of registering property. The World Economic Forum also said recently that the UAE along with Brazil and Denmark, have joined the forum centre for the fourth industrial revolution, to close the growing gap between emerging technologies and policy development.
These achievements are the result of the successful implementation of a host of strategies, most notably the UAE Vision 2021, UAE National Innovation Strategy, Dubai Plan 2021 and Smart Dubai. The UAE was the first country in the region to adopt an e-Government initiative that quickly transitioned into smart government in 2013, culminating with the launch of the UAE Centennial 2071 in March 2017 and the UAE Strategy for Artificial Intelligence in October 2017. The UAE is also the first nation to partner with the WEF and develop the ‘Future-Flexible’ national data policy and strategy. This approach is designed to complement the fast moving nature of these technologies, specifically in Artificial Intelligence and Blockchain, and aid in the fourth industrial revolution.